Orders & Delivery
Orders & Delivery
Return & Exchange
Account & Personal Information
Can't find the information you need?
Reach out to hello@forestcloud.com.my and we'll get back to you in a flash. :)
Orders & Delivery
What is the status of my order?
Upon placing your order you will receive a confirmation email with the estimated order lead time. Once your order has been set up for shipment you will receive a shipment notification email that will contain the carrier tracking information with an ETA for delivery. You can also log into your account* and view the "orders" page to check your order status.
How long will it take to ship you order?
General express delivery time is 5-7 business days. A cart with mixed lead time items will ship at the longer lead time. Transit times will vary depending on your delivery.
My order hasn't arrived !
If your delivery date has passed and you have not received your order; Please email us at support@layinsun.com and we will check your order status.
Or connect with us on our Live Chat or visit our Contact Us page to complete the contact form.
I've received only part of my order!
Please look through all of the packaging to ensure all items are accounted for. Smaller items such as legs or hardware are typically included inside the product packaging.
Most of our products are shipped in multiple packages. If you only receive part of your order, you can contact ussupport@layinsun.com and we can check the logistics of the remaining packages for you.
How can l change my delivery address?
If you need to change your delivery address please visit our Contact Us page to notify us as soon as possible. You can do this at any time up until 24 hours before we dispatch your item(s). If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.
Can l choose my delivery date?
If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are available to receive the delivery.
What if the item l want is out of stock?
If an item is temporarily out of stock, you can sign up for notifications to be alerted when it's back in stock. Or you can contact us, we can tell you the specific arrival time of the product.
Am l able to make changes to my order?
Because we understand that furniture purchases are a big decision, we do have a 24-hour hold period after you place your order online, should there be a need to change your order. Please contact us to make any additional changes.
Return & Exchange
What is the return/exchange policy?
See our Return Policy page for more information. BecaIf your item meets the requirements of our Return Policy, chat with Our Support Team (select live chat at the bottom‑right of the page) or email us.
What is your refund policy?
Refunds will be credited against your original form of payment.Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return. Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.
When will I see my refund in my account ?
Refunds can only be issued via the method of the original purchase. Depending on the card provider, it may take up to 5 working days for the credit to appear in your statements once the refund has been processed.
Order Discrepancies and Damages
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find the file in the unzipped folder ''themes'': velatheme_version_package_v1.x.x.zip, then you just need to upload this file to your Shopify store.
Account & Personal Information
How do I create an account?
You can click on the “Register” button on our website and follow the prompts to provide the necessary information to create a new account.
What do I do if I forget my password?
If you forget your password, please click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Can I log in on multiple devices?
Yes, you can use your account on multiple devices. Please ensure that you stay logged in and protect your account information.
How do I unsubscribe from the newsletter?
You can unsubscribe whenever you want to by going into any newsletter email and selecting the option “Unsubscribe” that appears at the bottom.
How do I subscribe to our newsletter?
At the bottom of the main page or on the page, you’ll find a specific section for subscribing to our newsletter.And when you register for our newsletter, we will send you the latest offers and promotions on a regular basis.
Can't find the information you need?
Reach out to hello@forestcloud.com.my and we'll get back to you in a flash. :)